All Brands

Customer Support

32 companies in this category

Market:$22.08 billion (2025, self-service segment)
Growth:20.5% CAGR (2025-2030)
Showing 32 brands

Adobe Experience Cloud

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

Adobe Experience Cloud is an integrated suite of marketing, advertising, analytics, and commerce solutions that enables enterprises to deliver personalized customer experiences at scale. The platform

Updated 12/2/2025

Airship

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

Airship is a customer engagement platform that helps brands orchestrate personalized mobile app experiences, push notifications, SMS, email, and in-app messaging. The platform serves mobile-first comp

Updated 11/21/2025

Bloomreach

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

Bloomreach is a customer engagement platform specializing in e-commerce personalization, search, merchandising, and content management. The company uses AI to deliver individualized shopping experienc

Updated 11/21/2025

Braze

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

Braze is a customer engagement platform enabling brands to deliver personalized messaging across mobile, email, web, and other channels in real-time. The company provides tools for lifecycle marketing

Updated 12/2/2025

Catalyst

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

Catalyst is a customer success platform helping B2B companies manage customer relationships, track health scores, automate playbooks, and prevent churn. The company provides tools for onboarding autom

Updated 11/21/2025

ChurnZero

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

ChurnZero is a customer success platform designed to help subscription businesses reduce churn, increase product adoption, and drive revenue growth through proactive customer engagement. The company s

Updated 11/21/2025

CleverTap

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

CleverTap is a customer engagement and retention platform that helps mobile-first brands deliver personalized experiences across push notifications, in-app messages, email, SMS, and web. The company s

Updated 11/21/2025

ClientSuccess

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

ClientSuccess is a customer success management platform designed to help B2B SaaS companies reduce churn, increase expansion revenue, and improve customer retention through proactive account managemen

Updated 11/21/2025

Custify

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

Custify is a customer success management platform designed to help B2B SaaS companies track customer health, automate workflows, and reduce churn through proactive engagement and data-driven insights.

Updated 11/21/2025

Five9

Data & Analytics
B2bSaasAi PoweredPublicEnterpriseCustomer SupportCommunication

Five9 is a cloud contact center software provider offering omnichannel customer engagement solutions including voice, chat, email, and social media interactions powered by AI and automation. The compa

Updated 11/21/2025

Freshdesk

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

Freshdesk is a cloud-based customer support software platform providing ticketing, multi-channel support, automation, and self-service capabilities for customer service teams. The company serves busin

Updated 12/2/2025

FunnelStory

Sales & Revenue Operations
Ai PoweredAutomationB2bCustomer SupportSaasStartup

FunnelStory is a Los Angeles-based revenue intelligence platform founded in 2022 by CEO Alok Shukla and CTO Preetam Jinka that combines AI-powered analytics with product usage data to predict customer

Updated 12/2/2025

Gainsight

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

Gainsight is a customer success platform that helps subscription businesses reduce churn, expand revenue, and increase customer lifetime value through proactive engagement and health scoring. The comp

Updated 11/21/2025

Genesys

Data & Analytics
B2bSaasAi PoweredPublicGlobalEnterpriseCustomer SupportCommunication

Genesys is a cloud-based customer experience and contact center platform providing omnichannel engagement, workforce optimization, and AI-powered automation for enterprise customer service operations.

Updated 11/21/2025

HubSpot

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

HubSpot is an inbound marketing, sales, and customer service platform that provides CRM, marketing automation, content management, and analytics tools for small to mid-sized businesses. The company se

Updated 12/2/2025

HubSpot Service Hub

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

HubSpot Service Hub is a customer service and support platform that helps teams manage tickets, build knowledge bases, gather feedback, and deliver exceptional customer experiences at scale. The compa

Updated 11/21/2025

Insider

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

Insider is a growth marketing platform that helps businesses personalize customer experiences across web, mobile, messaging, and email channels using AI-powered segmentation and orchestration. The com

Updated 11/21/2025

Klaviyo

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

Klaviyo is a leading e-commerce marketing automation platform specializing in email and SMS marketing for online retailers. The company provides sophisticated segmentation, personalization, and analyt

Updated 11/21/2025

MoEngage

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

MoEngage is a customer engagement platform providing insights-led marketing automation, personalization, and omnichannel orchestration for consumer brands and digital businesses. The platform analyzes

Updated 11/21/2025

NICE CXone

Communications
B2bCommunicationSaasCloud NativeCustomer SupportPlatformEnterpriseGlobal

NICE CXone is a cloud-native customer experience platform that unifies omnichannel routing, analytics, workforce optimization, and AI-powered automation for contact centers. The company serves enterpr

Updated 11/21/2025

Planhat

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

Planhat is a customer success platform designed for B2B SaaS companies to manage customer relationships, track health scores, automate workflows, and drive retention and expansion. The company serves

Updated 11/21/2025

Salesforce Marketing Cloud

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

Salesforce Marketing Cloud is a digital marketing platform providing email marketing, mobile messaging, social media marketing, advertising, and customer journey management capabilities. The platform

Updated 11/21/2025

Salesforce Service Cloud

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

Salesforce Service Cloud is a customer service platform that enables support teams to deliver exceptional service across phone, email, chat, social media, and self-service channels. The solution provi

Updated 11/21/2025

Segment

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

Segment is a customer data platform that collects, unifies, and routes customer data from websites, mobile apps, and servers to analytics, marketing, and data warehousing tools. The platform provides

Updated 12/2/2025

Talkdesk

Communications
B2bCommunicationSaasCloud NativeCustomer SupportPlatformUnicornGlobal

Talkdesk is a cloud-based contact center platform providing omnichannel customer service, workforce management, and AI-powered automation for customer experience teams. The company serves enterprises

Updated 11/21/2025

Totango

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

Totango is a customer success platform that helps B2B companies monitor customer health, reduce churn, and drive expansion through proactive engagement and data-driven insights. The company serves Saa

Updated 11/21/2025

Twilio

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

Twilio is a cloud communications platform that provides APIs and tools for developers to build voice, messaging, video, and email capabilities into applications. The company serves software developers

Updated 12/2/2025

Twilio Segment

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

Twilio Segment is a customer data platform that collects, unifies, and routes customer data from websites, mobile apps, and servers to analytics, marketing, and data warehouse tools. The company serve

Updated 11/21/2025

UserIQ

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

UserIQ is a customer success platform that helps B2B SaaS companies drive product adoption, reduce churn, and expand customer accounts through in-app engagement and user insights. The company serves c

Updated 11/21/2025

Vitally

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

Vitally is a customer success platform designed for B2B SaaS companies to manage customer health, automate workflows, and drive product adoption and expansion. The company serves customer success team

Updated 11/21/2025

WebEngage

Customer Engagement & Success
B2bSaasCustomer SupportAnalyticsEnterprise

WebEngage is a marketing automation and customer engagement platform that helps businesses create personalized, omnichannel customer journeys across web, mobile, email, SMS, and messaging apps. The co

Updated 11/21/2025

Zendesk

Sales & Revenue Operations
B2bSaasCustomer SupportSmb

Zendesk is a customer service and engagement platform providing ticketing, live chat, knowledge base, and customer support tools for businesses. The company serves customer service teams, support orga

Updated 12/2/2025

About Customer Support

Customer support software encompasses platforms and tools that enable organizations to manage, track, and resolve customer inquiries, issues, and requests across multiple channels. These systems typically include help desk ticketing, knowledge base management, live chat, chatbots, self-service portals, and customer feedback collection. Modern customer support platforms integrate omnichannel capabilities, allowing customers to seamlessly switch between email, phone, chat, social media, and messaging apps while maintaining conversation context and history. The customer support software market is undergoing rapid transformation driven by artificial intelligence and automation. AI-powered chatbots and virtual assistants now handle routine inquiries, while machine learning algorithms route complex issues to the most appropriate agents and predict customer needs before they arise. With 36% of service providers worldwide now integrating AI-powered help desk tools, the technology is enabling faster response times, 24/7 availability, and more personalized support experiences. Self-service capabilities have become particularly important, with 72% of customers using self-service portals and 55% engaging with chatbots. As customer expectations for immediate, personalized support continue to escalate, organizations are investing heavily in support software to improve satisfaction and retention while controlling costs. The shift to cloud-based solutions, which now command 58.7% market share, reflects the need for scalable, accessible platforms that support distributed teams and remote work environments. By 2025, 85% of decision-makers expect customer service to contribute a larger share of revenue, elevating support from a cost center to a strategic differentiator.

Key Players

ZendeskFreshdeskServiceNowSalesforce Service CloudIntercom

Market Overview

The customer service software market was valued at $14.9 billion in 2024 and is projected to reach $68.19 billion by 2032, growing at 20.94% CAGR. The customer self-service segment specifically is estimated at $22.08 billion in 2025, expected to reach $56.11 billion by 2030 at 20.5% CAGR. The U.S. customer technical support services market stands at $10.06 billion in 2025, forecast to reach $14.57 billion by 2030. Cloud-based solutions hold 58.7% market share, while AI-powered help desk tools have been integrated by 36% of service providers worldwide. Email remains the dominant channel with 93% customer usage.

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