Explore leading companies in the Customer Engagement & Success category. Discover market leaders, emerging players, and innovative companies shaping this industry.
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All Customer Engagement & Success Brands
| Brand ↑ | Tags | Revenue | Market Share | Description |
|---|---|---|---|---|
| Adobe Experience Cloud | B2bSaasCustomer SupportAnalyticsEnterprise | - | - | Adobe MAX 2025 unveiled Firefly AI with studio-quality audio and video generation, Image Model 5 with 4MP native resolution, and AI Assistants across ... |
| Airship | B2bSaasCustomer SupportAnalyticsEnterprise | $23.1M | - | $23.1M revenue FY24 (+87% YoY); NASDAQ AISP; $30M projected 2025; federal govt contracts; $135M pipeline; $100.9M funding; customer engagement platfor... |
| Bloomreach | B2bSaasCustomer SupportAnalyticsEnterprise | $219.5M | - | $219.5M revenue 2024 (up from $150M ARR 2022); 750 customers; $422M total funding; $2.2B valuation 2024; crossed $200M revenue mark; 1,100 brands afte... |
| Braze | B2bSaasCustomer SupportAnalyticsEnterprise | $160.4M | - | FY2025 revenue grew 26% with Q4 revenue of $160.4M; achieved three quarters of non-GAAP profitability... |
| Catalyst | B2bSaasCustomer SupportAnalyticsEnterprise | $44.2M | - | $44.2M revenue 2024 (100% YoY); 250 customers; $117M funding; merged with Totango Feb 2024; $125M valuation; Accel/Spark backed; customer success plat... |
| ChurnZero | B2bSaasCustomer SupportAnalyticsEnterprise | $180.8M | - | $180.8M revenue 2024 (up from $132.2M 2023); 40K customers 2024; $25M total funding (last round March 2021); 1,200+ five-star G2 reviews; highest G2 c... |
| CleverTap | B2bSaasCustomer SupportAnalyticsEnterprise | $145M | - | $145M revenue 2024 (+30% YoY); 2,000 customers; $182M funding; $775M valuation; EA/TED/TD Bank customers; acquired rehook.ai 2025; mobile engagement l... |
| ClientSuccess | B2bSaasCustomer SupportAnalyticsEnterprise | $7.5M | - | $7.5M revenue 2025; 50 customers; $6M funding; 40 employees; acquired Product Signals Jan 2025; customer success management platform leader... |
| Custify | B2bSaasCustomer SupportAnalyticsEnterprise | $3100M | - | Customer success platform; CS market $3.1B by 2026; publishes industry research; limited public company metrics; focuses on SaaS customer success mana... |
| Freshdesk | B2bSaasCustomer SupportAnalyticsEnterprise | $720.42M | - | $720.42M revenue 2024 (20.79% growth); Q4 2024: $194.6M (22% growth); 2025: Q1 $196.3M (19% growth), Q2 $204.7M (18% growth); Full year 2025 projected... |
| Gainsight | B2bSaasCustomer SupportAnalyticsEnterprise | $1000M | - | $1B revenue estimate; $277M total funding; acquired by Vista Equity Partners Nov 2020 at $1.1B valuation; 52% companies investing more in CS 2025; 52%... |
| HubSpot | B2bSaasCustomer SupportAnalyticsEnterprise | $2630M | - | FY 2024: Revenue $2.63B (+21% YoY); 248,000 customers (+9,800 in Q4); $11,312 avg subscription revenue per customer; Q4 revenue $703.2M (+21%)... |
| HubSpot Service Hub | B2bSaasCustomer SupportAnalyticsEnterprise | $2630M | - | Part of HubSpot $2.63B revenue 2024 (+21% YoY); 247,939 customers Q4 2024 (+21% YoY); 100% QoQ Enterprise portals growth Q4 2024; $2.3M support saving... |
| Insider | B2bSaasCustomer SupportAnalyticsEnterprise | $772M | - | $772M funding ($500M Series E 2024 General Atlantic); $150M revenue 2024; 1,000 customers; 1.4K employees; #1 G2 9 categories (CDP/personalization); c... |
| Klaviyo | B2bSaasCustomer SupportAnalyticsEnterprise | $937M | - | $937M revenue 2024 (+34% YoY); 167,000 customers (+16% YoY); 2,850 customers $50K+ ARR (+46% YoY); $10.72B market cap Dec 2024; IPO Sept 2023 ($320M r... |
| MoEngage | B2bSaasCustomer SupportAnalyticsEnterprise | $106.8M | - | $106.8M revenue 2024 (up from $78.4M 2023); 1,350+ global brands including McAfee, Flipkart, Domino's, Nestle; $700M valuation; $181M funding; 8% NRR ... |
| Planhat | B2bSaasCustomer SupportAnalyticsEnterprise | $33M | - | $33M revenue 2024 (up from $12.6M 2023); 1,000 customers; $532.5M valuation; $50M funding Series A; 171 employees; Stockholm-based; customer success p... |
| Salesforce Marketing Cloud | B2bSaasCustomer SupportAnalyticsEnterprise | $5280M | - | Part of Marketing & Commerce Cloud $5.28B FY2025 (+7.51% YoY); 15% of subscription revenue; Gartner Leader CDP 2025 (2nd year); Data Cloud ~$900M ARR ... |
| Salesforce Service Cloud | B2bSaasCustomer SupportAnalyticsEnterprise | $9050M | - | $9.05B revenue FY2025 (+9.81% YoY); largest Salesforce product; 44.9% customer service market share (vs Oracle 8.4%); 150K+ customers; 90% Fortune 500... |
| Segment | B2bSaasCustomer SupportAnalyticsEnterprise | - | - | 2024-2025: Named Leader in IDC MarketScape CDP B2C; 57% YoY growth in predictive traits; 12.1T API calls processed; largest-ever deal with Fortune 500... |
| Totango | B2bSaasCustomer SupportAnalyticsEnterprise | $148M | - | Merged with Catalyst Feb 2024; $148M funding; co-CEOs Rennie/Chiu; Great Hill Partners backed; acquired Parative AI 2024; Unison churn intelligence; c... |
| Twilio | B2bSaasCustomer SupportAnalyticsEnterprise | $4458M | - | $4.458B revenue 2024 (7.32% growth); $4.896B TTM Sept 2025 (12.84% growth); Q2 2025: $1.23B revenue (13% YoY), Communications 14% organic growth; 2025... |
| Twilio Segment | B2bSaasCustomer SupportAnalyticsEnterprise | $3200M | - | Acquired by Twilio $3.2B 2020; Leader 2024-2025 IDC MarketScape CDP; 57% YoY Predictive Traits growth; largest deal ever closed 2024; 25,000+ companie... |
| UserIQ | B2bSaasCustomer SupportAnalyticsEnterprise | $2M | - | $2M Series A funding; acquired Appunfold 2018; Atlanta-based; SaaS onboarding/analytics; customer engagement platform; mobile capabilities; customer s... |
| Vitally | B2bSaasCustomer SupportAnalyticsEnterprise | $8.3M | - | $8.3M revenue 2024; $40.5M funding; 5x valuation increase; Segment/Productboard/Clearbit customers; 2-week implementation; customer success platform l... |
| WebEngage | B2bSaasCustomer SupportAnalyticsEnterprise | $32.7M | - | $32.7M funding ($20M Series B 2022); ₹685Cr valuation (~$100M); Rs 140.69Cr revenue FY24 (+9.5% YoY); 600+ clients; 850+ benchmarks; marketing automat... |
Total Brands
26
Signal Strength
15% Strong
4220
Last Updated
December 2025