Explore leading companies in the Customer Engagement & Success category. Discover market leaders, emerging players, and innovative companies shaping this industry.
Filter by Tags
Available Tags
Analytics
B2b
Customer Support
Enterprise
Saas
All Customer Engagement & Success Brands
| Brand ↑ | Tags | Revenue | Market Share | Description |
|---|---|---|---|---|
| 14.ai | - | - | - | ... |
| Adobe Experience Cloud | B2bSaasCustomer SupportAnalyticsEnterprise | - | - | Adobe MAX 2025 unveiled Firefly AI with studio-quality audio and video generation, Image Model 5 with 4MP native resolution, and AI Assistants across ... |
| Airship | B2bSaasCustomer SupportAnalyticsEnterprise | $100M | - | Portland mobile push notification and customer engagement platform with AI-powered send time and segment optimization; $100M+ backed competing with Br... |
| Bloomreach | B2bSaasCustomer SupportAnalyticsEnterprise | $2200M | - | AI commerce platform with search, CDP, and headless CMS; Bloomreach Clarity conversational shopping assistant serving 850+ brands at $2.2B valuation.... |
| Braze | B2bSaasCustomer SupportAnalyticsEnterprise | $500M | - | Enterprise customer engagement platform with $500M ARR; real-time event-triggered messaging across push, email, and SMS with AI-powered personalizatio... |
| Catalyst | B2bSaasCustomer SupportAnalyticsEnterprise | - | - | Customer success platform for growth SaaS CSM teams; account health scoring and playbook automation merged with Totango competing with Gainsight and C... |
| Churned | - | - | - | ... |
| ChurnZero | B2bSaasCustomer SupportAnalyticsEnterprise | $35M | - | Washington DC customer success platform with health scoring and automated playbooks for SaaS businesses; $35M raised serving 1,000+ companies competin... |
| CleverTap | B2bSaasCustomer SupportAnalyticsEnterprise | $356M | - | Mumbai mobile customer engagement platform with real-time segmentation and omnichannel campaigns; $356M raised at $1.7B valuation serving 2,000+ brand... |
| ClientSuccess | B2bSaasCustomer SupportAnalyticsEnterprise | $9M | - | Lehi Utah customer success platform with health scoring and lifecycle automation for B2B SaaS retention; $9M raised competing with Gainsight and Churn... |
| Custify | B2bSaasCustomer SupportAnalyticsEnterprise | $3100M | - | Customer success platform; CS market $3.1B by 2026; publishes industry research; limited public company metrics; focuses on SaaS customer success mana... |
| Decagon | - | - | - | ... |
| Freshdesk | B2bSaasCustomer SupportAnalyticsEnterprise | - | - | Freshworks' flagship helpdesk serving 60K+ businesses; multi-channel ticket management with Freddy AI automation competing with Zendesk for SMB-to-ent... |
| Gainsight | B2bSaasCustomer SupportAnalyticsEnterprise | - | - | Vista Equity-owned customer success platform defining the CS category with health scoring and journey orchestration; competing with Totango and ChurnZ... |
| HubSpot | B2bSaasCustomer SupportAnalyticsEnterprise | $2630M | - | FY 2024: Revenue $2.63B (+21% YoY); 248,000 customers (+9,800 in Q4); $11,312 avg subscription revenue per customer; Q4 revenue $703.2M (+21%)... |
| HubSpot Service Hub | B2bSaasCustomer SupportAnalyticsEnterprise | $2630M | - | Part of HubSpot $2.63B revenue 2024 (+21% YoY); 247,939 customers Q4 2024 (+21% YoY); 100% QoQ Enterprise portals growth Q4 2024; $2.3M support saving... |
| Insider | B2bSaasCustomer SupportAnalyticsEnterprise | $772M | - | $772M funding ($500M Series E 2024 General Atlantic); $150M revenue 2024; 1,000 customers; 1.4K employees; #1 G2 9 categories (CDP/personalization); c... |
| Klaviyo | B2bSaasCustomer SupportAnalyticsEnterprise | $800M | - | E-commerce email and SMS marketing platform with $800M ARR; Shopify's recommended partner serving 130K customers with behavioral segmentation, automat... |
| MoEngage | B2bSaasCustomer SupportAnalyticsEnterprise | - | - | AI customer engagement platform with 1,200+ brand customers; multichannel push, email, and WhatsApp automation with Sherpa AI predictions for mobile-f... |
| Notch | - | - | - | ... |
| Parloa | - | - | - | ... |
| Planhat | B2bSaasCustomer SupportAnalyticsEnterprise | - | - | Customer success platform with unified health scoring, playbook automation, and expansion revenue tracking; Gainsight alternative for SaaS CS teams ma... |
| Salesforce Marketing Cloud | B2bSaasCustomer SupportAnalyticsEnterprise | - | - | Salesforce (NYSE: CRM) enterprise marketing platform with email, mobile, journey orchestration, and Einstein AI; competing with Adobe Marketo and HubS... |
| Salesforce Service Cloud | B2bSaasCustomer SupportAnalyticsEnterprise | $9000M | - | Salesforce (NYSE: CRM) enterprise customer service platform with case management and Agentforce AI agents; $9B+ combined revenue competing with Zendes... |
| Segment | B2bSaasCustomer SupportAnalyticsEnterprise | $3200M | - | Twilio's $3.2B-acquired CDP collecting and routing customer event data to 400+ destinations; unified customer profiles powering personalization across... |
| Totango | B2bSaasCustomer SupportAnalyticsEnterprise | - | - | Customer success platform with SuccessBLOCs lifecycle playbooks; merged with Catalyst for combined enterprise and mid-market coverage competing with G... |
| Twilio | B2bSaasCustomer SupportAnalyticsEnterprise | $4170M | - | NYSE-listed (TWLO) cloud communications API at $4.17B revenue with SMS, voice, WhatsApp, and Segment CDP; competing with Vonage and MessageBird as the... |
| Twilio Segment | B2bSaasCustomer SupportAnalyticsEnterprise | - | - | Twilio's customer data platform with 300+ integrations; single data layer collecting behavioral events and routing to analytics, marketing, and wareho... |
| UserIQ | B2bSaasCustomer SupportAnalyticsEnterprise | - | - | Customer success platform combining in-app engagement, product adoption analytics, and health scoring; competing with Gainsight PX and Pendo for B2B S... |
| Vitally | B2bSaasCustomer SupportAnalyticsEnterprise | - | - | Customer success platform for mid-market SaaS; account health scoring and CSM playbook automation competing with Gainsight and ChurnZero for B2B subsc... |
| WebEngage | B2bSaasCustomer SupportAnalyticsEnterprise | $32.7M | - | $32.7M funding ($20M Series B 2022); ₹685Cr valuation (~$100M); Rs 140.69Cr revenue FY24 (+9.5% YoY); 600+ clients; 850+ benchmarks; marketing automat... |
| Wonderful | - | - | - | ... |
Total Brands
32
Signal Strength
22% Strong
7190
Last Updated
April 2026