IT Operations & Observability Rankings

Top 23 companies ranked by AI visibility and market presence

Market:$42.8B (2024)
Growth:10.5% CAGR (2024-2030)
2
Silver

Microsoft Intune

Part of Microsoft 365 Commercial cloud +15% FY25; 13,314 companies using; Forrester Leader UEM 2023; MDM market $12.15B ...

$12150M
1
Champion

ServiceNow

ServiceNow Inc., $10.984B revenue 2024 (+22.45%), projected $15B by 2026, #1 in 6 tech workflow segments (Gartner 2024): ITSM, IT Operations, AIOps, I...

$10984M
3
Bronze

Jira Service Management

Jira Software and Jira Work Management Merge into Unified Platform At Team '24, Atlassian announced the unification of J...

Complete Rankings

#1
ServiceNow
💰 $10984M

ServiceNow Inc., $10.984B revenue 2024 (+22.45%), projected $15B by 2026, #1 in 6 tech workflow segments (Gartner 2024): ITSM, IT Operations, AIOps, ITAM, SAM, 8,400+ customers, 85% Fortune 500, 2,020 customers $1M+ ACV, Now Assist AI: $1B ACV target 2026

#2
Microsoft Intune
💰 $12150M

Part of Microsoft 365 Commercial cloud +15% FY25; 13,314 companies using; Forrester Leader UEM 2023; MDM market $12.15B 2024 to $81.72B 2032 (26.5% CAGR); Microsoft Cloud $168.9B FY25 (+23%)

#3
Jira Service Management

Jira Software and Jira Work Management Merge into Unified Platform At Team '24, Atlassian announced the unification of Jira Software and Jira Work Management into a single product called 'Jira', creating a comprehensive project management tool supporting both software development and business teams. The merger brings new features including Goals and a completely redesigned UI.

#4
BMC Helix
💰 $1500M

BMC Software Announces Split into Two Independent Companies BMC announced the creation of two independent companies: BMC (focusing on Intelligent Z Optimization and Transformation plus Digital Business Automation with ~$1.5B revenue) and BMC Helix (focusing on Digital Service and Operations Management with ~$800M revenue). Both companies will remain owned by KKR and Access Industries, with the split taking effect in early 2025.

#5
NinjaOne
💰 $310M

$310M revenue 2024; 5,000 customers; $5B valuation Feb 2025; $731.5M funding; 7M+ endpoints; 70%+ ARR growth 2023; Champion Canalys RMM 2025; endpoint management leader

#6
JumpCloud
💰 $200M

2024: Revenue $200M (up from $105.3M); 100,000+ organizations (5,000 customers); customers include Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare

#7
Ivanti
💰 $1000M

$1B revenue 2023; 40,000 customers; $4.35B total funding; owned by Clearlake Capital 2017; acquired Cherwell 2021; IT security, ITSM, ITAM, UEM solutions; unified IT & security operations leader

#8
Automox
💰 $35M

$35M annual revenue 2025; 2,000 customers across 30 countries; 1.25M+ endpoints managed; $347M total funding; GigaOm Leader Patch Management; Gartner Hype Cycle AEM 2024; cloud-native endpoint management leader

#9
Monte Carlo Data
💰 $236M

$236M funding; $1.6B valuation 2022; doubled revenue every quarter 2021; 100% retention; JetBlue/Affirm/CNN/SoFi customers; 120 employees; data observability leader

#10
ManageEngine
💰 $1400M

Part of Zoho $1.4B revenue 2024 (+27% YoY); ManageEngine $4.33B INR FY23 (+37% YoY); 280,000+ companies; 45,000 customers; 3/5 Fortune 500; 60+ enterprise products; IT operations leader

#11
Prometheus

Prometheus 3.0 unveiled at PromCon Europe 2024 with 67% of companies using it in production

#12
Dynatrace

3.38% API management market share; 10675+ customers; enterprise focus

#13
Elastic
💰 $382M

FY 2025 (ending Apr 30, 2025): Revenue guidance $1.474-1.476B (+17% YoY); Q3 2025 revenue $382M; cloud revenue grew 26-29% YoY; 1,330+ customers at $100K+ annually

#14
Atera
💰 $32.7M

$32.7M revenue 2024; $500M valuation; 13K customers; 120+ countries; 7K MSP partners; $102M funding; Inc. 5000; AI Auto-pilot 2025; RMM/PSA leader

#15
Honeycomb
💰 $50M

Raised $50M Series D April 2023 bringing total to $147M; 160% net revenue retention

#16
Tanium
💰 $1174M

$1.174B funding; $9B valuation 2020; $700M revenue 2024; 2,500 customers; 2,100 employees; Forbes Cloud 100 #17 2025; 10 consecutive years; endpoint security leader

#17
Coralogix
💰 $115M

Raised $115M Series E at $1B+ valuation acquired Aporia launched AI agent Olly

#18
Grafana Labs

Leading open-source observability with Grafana Loki Tempo

#19
Freshservice
💰 $204.7M

Part of Freshworks Nasdaq FRSH; $204.7M revenue Q2 2025 (+18% YoY); 74,600 customers; $20M+ Freddy AI ARR; acquired Device42 $230M; McLaren/AmEx customers; ITSM leader

#20
Logz.io

Launched AI-first observability platform designed for AI Agents as primary users

#21
Chronosphere

Cloud-native observability platform; Gartner Leader 2024

#22
Better Stack
💰 $10M

Raised $10M additional funding total $28.6M cost-effective monitoring alternative

#23
SigNoz

Open-source alternative to Datadog; OpenTelemetry native

View All IT Operations & Observability BrandsCompare Top 3

About IT Operations & Observability

The IT Operations and Observability sector encompasses tools and platforms that provide visibility into infrastructure health, application performance, and system reliability. This vertical includes monitoring solutions, incident management platforms, APM (Application Performance Monitoring) tools, log management systems, and unified observability platforms that aggregate metrics, traces, and logs. As organizations adopt cloud-native architectures and microservices, the complexity of managing distributed systems has created unprecedented demand for comprehensive observability solutions. The industry is experiencing rapid transformation driven by the shift from traditional monitoring to full-stack observability, powered by AI and machine learning capabilities. Modern platforms combine real-time metrics, distributed tracing, and log analytics with AIOps (Artificial Intelligence for IT Operations) to predict failures, automate remediation, and reduce mean time to resolution (MTTR). The rise of DevOps and SRE (Site Reliability Engineering) practices has made observability a critical component of software development lifecycles, with teams requiring proactive insights rather than reactive alerts. AI visibility is crucial for IT operations vendors as technical decision-makers increasingly rely on AI assistants to research tools, compare solutions, and troubleshoot issues. When developers and DevOps engineers ask AI systems about monitoring solutions, incident response platforms, or observability best practices, brands that appear prominently in these responses gain significant competitive advantage. Strong AI presence directly influences tool selection, drives product adoption, and establishes thought leadership in this rapidly evolving market where technical credibility and peer recommendations are paramount.

Key Industry Trends

  • OpenTelemetry adoption for vendor-neutral instrumentation and standardized observability data
  • AIOps integration for predictive analytics, anomaly detection, and automated incident response
  • Unified observability platforms consolidating metrics, traces, logs, and business context
  • FinOps integration for cloud cost optimization combined with performance monitoring

Market Overview

The global IT operations management market is valued at $42.8 billion in 2024 and is projected to reach $78.2 billion by 2030. The observability platform segment specifically is growing at 12.8% annually, driven by cloud migration, microservices adoption, and the increasing complexity of distributed systems. Over 73% of enterprises report using multiple monitoring tools, creating demand for unified observability platforms. The AIOps market alone is expected to reach $25.6 billion by 2028, reflecting the integration of AI into IT operations workflows.