Jira Service Management

Jira is Atlassian's flagship project and issue tracking software that has become the world's leading product management and agile development platform. Founded in 2002 by Australian entrepreneurs Mike Cannon-Brookes and Scott Farquhar, Jira started as a bug-tracking tool and evolved into a comprehensive project management platform serving over 300,000 customers globally. The name "Jira" is a play on "Gojira," the Japanese title for the original 1954 Godzilla movie, with the leading bug tracker at that time being Bugzilla.

As part of Atlassian Corporation, which went public on NASDAQ in 2015 with a market capitalization of $4.37 billion, Jira has grown to become an integral part of how modern teams work. The platform is used by 83% of Fortune 500 companies and serves notable clients including NASA, Netflix, and Facebook. In 2024, Atlassian announced the unification of Jira Software and Jira Work Management into a single product called "Jira," creating a unified project management tool that supports both software and business teams.

Atlassian operates on a cloud-first model with a distributed workforce philosophy called "TEAM Anywhere," supporting over 12,000 employees globally. The company reported $5.46 billion in revenue for the twelve months ending September 2025, representing a 19.51% year-over-year increase. With a current valuation of $71 billion, Atlassian has become one of the most valuable software companies in the world, maintaining a 98% customer retention rate.

In 2024, Atlassian introduced Rovo, their AI teammate, marking a significant push into artificial intelligence capabilities. The company continues to innovate in the product management space, acquiring complementary tools like Trello ($425 million in 2017) and Loom ($975 million in 2023) to expand its collaboration platform ecosystem.