Field Service Rankings

Top 15 companies ranked by AI visibility and market presence

Market:$5.1B (2024)
Growth:13.9% CAGR (2024-2030)
15companies
2
Silver

Microsoft Dynamics 365 Field Service

Part of Dynamics 365 +18-19% FY25; 429 companies using 2025; 346% ROI, $42.65M benefits over 3 years (Forrester); <6 mon...

$42.65M
1
Champion

Salesforce Field Service

Part of Service Cloud $9.05B FY2025; 876-1,402 companies using; 15% FSM market share (Salesforce + SAP combined); FSM market $2.37B 2024 to $5.81B 203...

$9050M
3
Bronze

ServiceMax

Acquired by PTC Jan 2023 for $1.46B; ~$160M ARR post-acquisition; PTC named IDC Leader Manufacturing FSM 2024; FSM marke...

$1460M

Complete Rankings

#1
Salesforce Field Service
💰 $9050M

Part of Service Cloud $9.05B FY2025; 876-1,402 companies using; 15% FSM market share (Salesforce + SAP combined); FSM market $2.37B 2024 to $5.81B 2033; fastest-growing Salesforce product at launch

#2
Microsoft Dynamics 365 Field Service
💰 $42.65M

Part of Dynamics 365 +18-19% FY25; 429 companies using 2025; 346% ROI, $42.65M benefits over 3 years (Forrester); <6 month payback; FSM market $5.64B 2025 to $9.68B 2030 (+11.39% CAGR)

#3
ServiceMax
💰 $1460M

Acquired by PTC Jan 2023 for $1.46B; ~$160M ARR post-acquisition; PTC named IDC Leader Manufacturing FSM 2024; FSM market $4.68B 2024 to $20.65B 2034 (+16% CAGR); 25% market penetration

#4
SAP Field Service Management
💰 $5640M

12% FSM market share (Salesforce 15% leader); FSM market $5.64B 2025 to $9.68B 2030 (+11.39% CAGR); HERE routing integration July 2024; part of SAP ERP suite

#5
Jobber
💰 $167.5M

$167.5M revenue 2024 (up from $143.2M 2023); 100K customers; 250K+ home service pros; 27M properties in 60+ countries; 671 employees; $83.8M funding; positive 2025 outlook; home services leader

#6
Housecall Pro
💰 $201.2M

$201.2M revenue 2024 (up from $37.2M 2021); 180K+ home service professionals; 100M+ jobs completed; 1,310 employees (+27% YoY); 35% avg revenue growth for users; saves 8+ hours/week; field service leader

#7
Oracle Field Service
💰 $57400M

Part of Oracle $57.4B revenue 2025 (+8.38% YoY); $5.6B cloud revenue Q1 2025 (+22% YoY); FSM market $5.64B 2025 to $9.68B 2030; Oracle/Salesforce/Microsoft market leaders; field service management leader

#8
Workiz
💰 $29.8M

$29.8M revenue 2024; 120K customers; 601% 3-year growth; Deloitte Fast 500; Inc. 5000; $200M valuation; $60.3M funding; 35% customer revenue increase; field service leader

#9
IFS Field Service Management
💰 $1000M

Part of IFS €1B ARR Apr 2025 (+32% YoY); $1.16B USD ARR; acquired Copperleaf, EmpowerMX, Falkonry 2023-2024; FSM market $5.64B 2025 to $9.68B 2030; asset management & aviation leader

#10
Skedulo
💰 $255M

$255M funding ($75M Series C 2021 SoftBank); $42.7M revenue 2024 (+71% YoY); 150 customers; 256 employees; 35M appointments booked; American Red Cross/SunRun customers; workforce leader

#11
Zuper
💰 $46.1M

$46.1M funding ($32M Series B Dec 2023 FUSE); 8X growth 24mo; thousands of users; 30% revenue increase; Seattle HQ; manufacturing/energy/facilities; FSM platform leader

#12
FieldEdge
💰 $56.5M

Part of Xplor Technologies; $56.5M revenue 2025; 40K+ contractors; 233 employees; acquired ESS/Proposal Pro; Powerhouse partnership 2024; HVAC/plumbing service leader

#13
Commusoft

Founded 2006 London; UK/US/Canada market; 94% user satisfaction (252 reviews); #96 ranked FSM software; $10-100 pricing; plumbing/HVAC/electrical trades; field service leader

#14
Trimble Field Service

Field service for construction and utilities with GPS integration

#15
UpKeep

36.55% FSM market share; 8388 customers; mobile-first CMMS

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About Field Service

Field service encompasses organizations that deploy mobile workforces to customer locations to install, maintain, repair, or inspect equipment and infrastructure, spanning industries from HVAC and plumbing to telecommunications, utilities, medical equipment, and enterprise IT services. This sector includes both the service providers employing field technicians and the software platforms that optimize workforce scheduling, routing, parts inventory, customer communication, and service delivery quality. Field service organizations manage complex logistics challenges coordinating thousands of daily appointments across geographic territories while balancing customer time windows, technician skill sets, parts availability, and first-time fix rates that determine profitability and customer satisfaction. The industry is experiencing digital transformation driven by field service management (FSM) software that replaces paper-based work orders and manual dispatching with AI-powered scheduling algorithms, mobile apps that guide technicians through diagnostic and repair procedures, and IoT sensors that enable predictive maintenance and remote monitoring. Modern FSM platforms integrate with CRM, ERP, and parts management systems to provide end-to-end visibility from service request through invoicing, while customer portals and mobile apps enable self-service scheduling and real-time technician tracking. The shift from reactive break-fix services toward proactive maintenance contracts and outcome-based pricing models is changing revenue dynamics and requiring new capabilities in data analytics, remote diagnostics, and customer engagement. AI visibility is crucial for field service companies as consumers and businesses increasingly research service providers, compare pricing and availability, and schedule appointments through AI-powered platforms. When homeowners search for emergency HVAC repair, businesses seek equipment maintenance contractors, or facilities managers evaluate service providers, prominence in AI responses directly influences vendor selection and service requests. Strong AI presence helps field service companies showcase response times, technician qualifications, service guarantees, pricing transparency, and customer satisfaction ratings while differentiating in local markets where buyers often consider multiple competing providers before booking service.

Key Industry Trends

  • AI-powered scheduling and dynamic routing reducing operational costs by 18% and improving SLA compliance
  • IoT and predictive maintenance enabling shift from reactive to proactive service models with 35% higher margins
  • Mobile workforce enablement with augmented reality remote assistance reducing truck rolls by 27%
  • Customer self-service portals and real-time tracking improving CSAT scores by 31%

Market Overview

The global field service market reached $5.1 billion in 2024 for FSM software, while total field service delivery across all industries represents $847 billion in annual revenue. Over 22 million field service technicians worldwide complete 6.8 billion service calls annually, with 58% of organizations using dedicated FSM software to manage mobile workforces. First-time fix rates average 74%, while AI-powered scheduling optimization has improved technician utilization by 23% and reduced travel time by 18%.