Question 1

What is ServiceMax?

Accepted Answer

ServiceMax generated $300M+ revenue in 2024 serving 1,000+ manufacturers and service organizations through cloud-based field service management (FSM) software optimizing technician dispatching, work order management, parts inventory, and customer service for companies selling/servicing complex equipment (medical devices, industrial machinery, HVAC, elevators). Founded 2007 by Dave Yarnold and Raju Chekuri targeting original equipment manufacturers (OEMs) needing asset-centric service (tracking individual machines/serial numbers versus generic service tickets), ServiceMax differentiated through Salesforce platform integration (built atop Salesforce AppExchange initially, later independent but Salesforce-compatible), IoT connectivity (sensors on equipment triggering predictive maintenance before failures), and mobile-first technician apps (offline-capable field access to manuals, parts catalogs, service histories). Strategic architecture: 'asset 360' model where every piece of equipment (MRI scanner, industrial compressor, HVAC unit) has digital twin in ServiceMax tracking installation date, maintenance history, parts replacements, usage data enabling proactive service (predictive algorithms flagging likely failures, automated work order creation, optimal technician dispatch based on skills/location/parts availability).

Question 2

When was ServiceMax founded?

Accepted Answer

ServiceMax was founded in 2007 in Pleasanton, California. founded 2007 by Dave Yarnold (PeopleSoft veteran) and Raju Chekuri in Pleasanton, California solving OEM field service chaos (paper work orders, spreadsheets, no asset visibility). Asset-centric FSM: track every serial-numbered machine's lifecycle (MRI scanners, industrial compressors, elevators) not generic tickets. Built on Salesforce AppExchange (cloud infrastructure, avoiding data centers). Early customers: Philips Healthcare, Thermo Fisher, Stryker medical/industrial equipment validated. Mobile-first offline iPad/iPhone apps, IoT predictive maintenance sensors, Salesforce CRM integration (service-to-sales upsell). 2013 $80M Series D (Battery Ventures, Salesforce Ventures), 500+ customers. 2016 GE Digital acquisition $915M (Jeff Immelt digital transformation, Predix IoT integration). GE Digital failed, 2018 Silver Lake PE 70% stake $1.4B (GE minority exited 2023). $300M+ revenue 2024, 1,000+ manufacturers. 'Asset 360' digital twins: equipment install date, maintenance history, parts, IoT telemetry, predictive algorithms. Competition: Salesforce Field Service native (tight CRM, $500M+ cannibalizing), Microsoft Dynamics 365 Field Service (Azure IoT), Oracle. Outcome-based service (equipment-as-a-service uptime SLAs). 2021 Zinc mobile workforce comms acquisition. Neil Barua CEO 2019. Medical Devices/Industrial editions.

Question 3

What are ServiceMax's major milestones?

Accepted Answer

ServiceMax has achieved significant milestones throughout its history. In 2007, ServiceMax Founded: Dave Yarnold, Raju Chekuri. Pleasanton, CA. OEM field service management. Asset-centric model. Salesforce AppExchange built. In 2007-2010, Early OEM Customers: Philips Healthcare, Thermo Fisher, Stryker. Medical device, lab instruments, surgical equipment. Mobile-first iPad/iPhone apps. IoT sensors. In 2013, Series D $80M Funding: Battery Ventures, Salesforce Ventures. 500+ customers. Geographic expansion Europe/Asia. Mobile/IoT differentiation. In 2016, GE Digital Acquisition ($915M): Jeff Immelt digital transformation. Predix IoT integration. Industrial internet strategy. Jet engines, locomotives, turbines service. In 2018, Silver Lake PE Buys 70% ($1.4B): GE Digital strategy failed. Predix losses. Silver Lake private equity controls. GE minority stake (later exited 2023). Yarnold/Chekuri exit. These milestones represent the company's evolution and growth in its industry.

Question 4

What is ServiceMax's mission?

Accepted Answer

ServiceMax's mission is to To revolutionize field service by empowering manufacturers and service organizations with intelligent, asset-centric software that maximizes equipment uptime, technician productivity, and customer satisfaction.

Question 5

Who founded ServiceMax?

Accepted Answer

ServiceMax was founded by Dave Yarnold and Raju Chekuri. ServiceMax founded 2007 by Dave Yarnold (former PeopleSoft executive, enterprise software veteran) and Raju Chekuri (engineering leader) in Pleasanton, California solving field service management chaos for equipment manufacturers. Pre-ServiceMax 2000s: companies servicing complex equipment (medical device makers like GE Healthcare, industrial manufacturers Siemens, elevator companies Otis) managed technicians using paper work orders, spreadsheets, fragmented systems (separate dispatching, inventory, billing software), no visibility into individual asset service histories (which specific MRI machine model XYZ needed parts replacements, maintenance schedules). Founding insight: OEMs needed asset-centric FSM tracking every serial-numbered machine's lifecycle (installation, preventive maintenance, repairs, parts usage) not just generic service tickets (typical FSM treating 'HVAC repair' as undifferentiated work order without equipment context). 2007 initial product built on Salesforce AppExchange (cloud platform enabling third-party apps running atop Salesforce CRM infrastructure, avoiding building data center/infrastructure from scratch), targeting Salesforce customers already using CRM for sales wanting integrated service. Early customers: Philips Healthcare (medical imaging equipment service), Thermo Fisher Scientific (lab instruments), Stryker (surgical equipment) adopted validating OEM use case. Competitive differentiation: mobile-first (technicians accessing service manuals, parts diagrams, work orders via iPad/iPhone offline-capable apps versus laptop-dependent systems), IoT sensors (connected equipment transmitting telemetry triggering predictive maintenance before failures), and Salesforce integration (service histories linked to sales CRM, upsell opportunities flagged when equipment nearing end-of-life). 2013 $80M Series D funding (Battery Ventures, Salesforce Ventures), expanded 500+ customers, geographic growth Europe/Asia. 2016 GE Digital (Jeff Immelt-led digital transformation making GE 'industrial internet' software company) acquired $915M integrating with GE Predix IoT platform (sensors on jet engines, locomotives, turbines streaming data, ServiceMax managing service workflows). However, GE Digital strategy failed (Predix losses, customers preferred AWS/Azure over GE cloud), 2018 Silver Lake private equity bought 70% stake $1.4B valuation (GE retained minority, later fully exited 2023). Founders Yarnold/Chekuri left post-GE acquisition. 2020s leadership: Neil Barua CEO 2019-present (Oracle, SAP veteran) focused outcome-based service (equipment-as-a-service subscriptions, uptime guarantees).

Question 6

What products or services does ServiceMax offer?

Accepted Answer

ServiceMax generated $300M+ revenue in 2024 serving 1,000+ manufacturers and service organizations through cloud-based field service management (FSM) software optimizing technician dispatching, work order management, parts inventory, and customer service for companies selling/servicing complex equipment (medical devices, industrial machinery, HVAC, elevators). Founded 2007 by Dave Yarnold and Raju Chekuri targeting original equipment manufacturers (OEMs) needing asset-centric service (tracking individual machines/serial numbers versus generic service tickets), ServiceMax differentiated through Salesforce platform integration (built atop Salesforce AppExchange initially, later independent but Salesforce-compatible), IoT connectivity (sensors on equipment triggering predictive maintenance before failures), and mobile-first technician apps (offline-capable field access to manuals, parts catalogs, service histories).

Question 7

Who uses ServiceMax?

Accepted Answer

ServiceMax generated $300M+ revenue in 2024 serving 1,000+ manufacturers and service organizations through cloud-based field service management (FSM) software optimizing technician dispatching, work order management, parts inventory, and customer service for companies selling/servicing complex equipment (medical devices, industrial machinery, HVAC, elevators).

ServiceMax

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