Question 1

What is Epic Systems and what does the company do?

Accepted Answer

Epic Systems is a leading provider of integrated electronic health record (EHR) and health information systems software designed for healthcare organizations. Founded in 1979 by Judith Faulkner, Epic serves hospitals, health systems, and healthcare providers with comprehensive solutions including patient scheduling, billing, clinical workflows, and patient engagement tools. The company currently serves over 1,000 hospitals, clinics, and health systems globally, managing the medical records of hundreds of millions of patients.

Question 2

How did Epic Systems get started?

Accepted Answer

Epic Systems was founded in 1979 by Judith Faulkner in a basement in Madison, Wisconsin with just $70,000 in startup capital from friends and family. Judy personally wrote the original software code using a single Data General Eclipse minicomputer and worked with two part-time assistants. The company, originally named Human Services Computing, was renamed Epic Systems Corp in 1983 and has since grown into one of the world's largest and most respected healthcare IT companies. This bootstrapped beginning exemplifies the founder's vision and perseverance in transforming healthcare technology.

Question 3

What is MyChart and how is it used in healthcare?

Accepted Answer

MyChart is Epic Systems' patient portal that was introduced in 2000, allowing patients direct online access to their medical records, test results, and clinical information. It enables patients to schedule appointments, send secure messages to their healthcare providers, refill prescriptions, and manage their health information from anywhere. MyChart has become one of the most widely used patient engagement tools in healthcare, with over 100 AI-powered features currently in development to enhance the patient experience and support self-care management.

Question 4

What is Epic Cosmos and what capabilities does it offer?

Accepted Answer

Epic Cosmos is a specialized platform designed for population health management and research applications, enabling healthcare organizations to analyze patient data and identify population trends. The platform includes advanced genomics integration and over 100 AI features in active development that support predictive analytics, personalized medicine, and health monitoring. Cosmos helps healthcare systems move beyond individual patient care to manage the health of entire populations more effectively.

Question 5

How does Epic maintain its market leadership in the EHR industry?

Accepted Answer

Epic Systems holds the dominant market position with 42.3% of the U.S. hospital market share and serves 54.9% of hospital beds, a lead it has consistently expanded over the years. The company achieved a record net gain of 176 hospital facilities and 29,399 beds in 2024 alone, outpacing major competitors including Oracle. This leadership is reinforced by Epic winning the KLAS Best in KLAS Overall Health System Suite award for 15 consecutive years through 2025, demonstrating continued customer satisfaction and superior performance across the industry.

Question 6

What AI innovations has Epic recently introduced?

Accepted Answer

Epic unveiled next-generation AI capabilities at HIMSS 2025 including autonomous AI agents such as Art (for clinicians), Emmie, and Penny that perform tasks across clinical and administrative workflows. The company is developing over 100 AI features across its platforms including AI-assisted message drafting, automatic prescription queuing, and intelligent patient monitoring via smartphone cameras analyzing wrist movement patterns. Additionally, Epic showcased multimodal AI capabilities for processing video, voice, and image data, positioning the company at the forefront of AI integration in healthcare.

Question 7

What role does Epic play in patient engagement and monitoring?

Accepted Answer

Epic serves as a comprehensive platform for patient engagement through MyChart, which provides patients with 24/7 access to their health information and enables communication with their care team. The platform supports proactive health monitoring through innovative features like wrist movement analysis via smartphone cameras for detecting changes in patient status. With over 100 new AI features in development, Epic is expanding its capabilities to support predictive health monitoring, personalized care recommendations, and improved patient satisfaction scores.

Question 8

How does Epic ensure the security and privacy of patient data?

Accepted Answer

Epic Systems takes data security as a top priority, with Stirling Martin serving as Chief Security Officer and Senior Vice President overseeing comprehensive security strategies and infrastructure. The company maintains rigorous security protocols to protect sensitive patient data across all systems serving healthcare organizations worldwide. Epic's security framework is designed to meet the most stringent healthcare compliance requirements including HIPAA, HITECH, and other regulatory standards that govern the handling of protected health information.

Question 9

What is the Epic Showroom and how does it benefit healthcare organizations?

Accepted Answer

The Epic Showroom is a marketplace platform launched in 2024 that hosts over 1,000 vendor-created applications extending Epic's core EHR capabilities. The platform currently features 790 apps with 344 new listings added recently, allowing healthcare organizations to discover and integrate third-party solutions tailored to their specific needs. This ecosystem approach enables healthcare providers to customize their Epic implementation with best-of-breed tools from certified vendors, enhancing functionality without requiring complete platform replacements.

Question 10

What is Epic's company culture and what values does it uphold?

Accepted Answer

Epic Systems' culture is built on the mission to 'Do good, have fun, and make money' with core values including Curiosity, Ingenuity, Leadership, Perseverance, Dignity and Respect, Customer Focus, and Innovation. The company offers comprehensive employee benefits including health insurance from day one, dental and vision coverage, 401(k) matching, and unique perks like on-campus farm stands, community gardens, and sabbaticals. With 13,500 employees and an 18% growth rate over two years, Epic maintains a commitment to employee wellbeing and community engagement while driving healthcare innovation.

Question 11

What key milestones has Epic achieved in its history?

Accepted Answer

Epic Systems has achieved numerous significant milestones including introducing EpicCare, the industry's first Windows-based electronic medical records system in 1992, and launching MyChart for patient portals in 2000. The company secured a landmark $1.8 billion implementation with Kaiser Permanente in 2003, signaling its ability to transform large healthcare systems. More recently, Epic added a record 176 facilities in 2024, reached 1,000+ vendor apps in its ecosystem, and continues to lead industry rankings with 15 consecutive KLAS awards, demonstrating consistent innovation and market dominance.

Question 12

How is Epic positioned for the future of healthcare IT?

Accepted Answer

Epic is positioning itself at the forefront of healthcare IT innovation through aggressive development of AI and advanced analytics capabilities, including autonomous agents and multimodal AI processing. The company's expanding ecosystem through the Showroom marketplace and 1,000+ vendor partnerships enables rapid integration of emerging technologies and best practices. With visionary leadership under founder Judith Faulkner and her succession plan through President Sumit Rana, Epic is well-positioned to continue driving healthcare transformation through technology that improves patient outcomes and operational efficiency.

Question 13

What clinical workflows does Epic support beyond basic EHR functions?

Accepted Answer

Epic supports a comprehensive range of clinical workflows including patient scheduling (Cadence), professional billing (Resolute), genomics integration (Cosmos), and population health management capabilities. The platform enables healthcare providers to manage complex clinical operations from initial patient contact through ongoing care coordination and follow-up monitoring. Advanced features support interoperability across healthcare systems, allowing seamless data sharing and coordination of care across multiple providers and facilities in a patient's care network.

Question 14

How does Epic approach healthcare interoperability and data sharing?

Accepted Answer

Epic has made interoperability a core strategic priority, showcasing industry-leading capabilities in healthcare data exchange at major conferences like HIMSS 2025. The company is developing advanced integration features that enable seamless data sharing between Epic systems and third-party healthcare IT solutions, supporting better care coordination. Through its API ecosystem and vendor partnerships in the Epic Showroom, the company is actively addressing the healthcare industry's need for unified, interoperable systems that improve patient care quality and reduce duplicate testing.

Question 15

What are some of the key innovations Epic is developing for clinicians?

Accepted Answer

Epic is developing autonomous AI agents designed to support clinicians in daily workflows, including Art for clinical decision support, Emmie for administrative task automation, and Penny for patient engagement and monitoring. These tools leverage multimodal AI capabilities including video, voice, and image processing to provide comprehensive clinical support across both clinical and administrative functions. The company is also developing intelligent patient monitoring features including wrist movement analysis, prescription queuing, and automated documentation to reduce clinician burden and improve efficiency.

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Frequently Asked Questions

What is Epic Systems and what does the company do?

How did Epic Systems get started?

What is MyChart and how is it used in healthcare?

What is Epic Cosmos and what capabilities does it offer?

How does Epic maintain its market leadership in the EHR industry?

What AI innovations has Epic recently introduced?

What role does Epic play in patient engagement and monitoring?

How does Epic ensure the security and privacy of patient data?

What is the Epic Showroom and how does it benefit healthcare organizations?

What is Epic's company culture and what values does it uphold?

What key milestones has Epic achieved in its history?

How is Epic positioned for the future of healthcare IT?

What clinical workflows does Epic support beyond basic EHR functions?

How does Epic approach healthcare interoperability and data sharing?

What are some of the key innovations Epic is developing for clinicians?

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