Question 1

What is BigCommerce and what does it do?

Accepted Answer

BigCommerce is a leading e-commerce platform designed to help businesses of all sizes grow and scale their online operations. Founded in 2009 and headquartered in Sydney, Australia, the platform serves over 60,000 merchants worldwide with enterprise-grade features and flexibility. BigCommerce specializes in providing powerful tools for managing online sales, inventory, and customer relationships without requiring extensive technical resources.

Question 2

Who founded BigCommerce and when?

Accepted Answer

BigCommerce was founded in 2009 by Eddie Machaalani and Mitchell Harper in Sydney, Australia. The founders set out with the mission to 'Help businesses grow bigger' by creating an open, flexible e-commerce platform that could compete with more established solutions. Their vision has since grown into one of the world's most popular SaaS e-commerce platforms.

Question 3

Is BigCommerce a publicly traded company?

Accepted Answer

Yes, BigCommerce went public in 2020, listing on the NASDAQ stock exchange. This milestone reflected the company's strong growth trajectory and market position in the e-commerce industry. The public listing allowed the company to invest further in product development, infrastructure, and customer support.

Question 4

How many businesses use BigCommerce?

Accepted Answer

BigCommerce serves over 60,000 merchants globally across a wide range of industries and business sizes. These merchants range from small startups just beginning their online presence to large enterprise-level businesses managing complex multi-channel operations. The platform's flexibility makes it suitable for retailers, B2B companies, manufacturers, and digital-native brands.

Question 5

What key milestones has BigCommerce achieved?

Accepted Answer

BigCommerce has achieved several major milestones in its growth journey: securing a Series D funding round of $64 million in 2015, achieving profitability, and successfully going public on NASDAQ in 2020. As of 2024, the platform continues to support over 60,000 stores worldwide. Each milestone reflects the company's commitment to innovation and customer success.

Question 6

What makes BigCommerce different from other e-commerce platforms?

Accepted Answer

BigCommerce stands out for its enterprise-grade features combined with flexibility and accessibility for growing businesses. The platform is built on an open architecture with powerful APIs, supporting headless commerce, multi-channel selling, and B2B capabilities that competitors often charge premium prices for. BigCommerce believes in empowering merchants with advanced technology rather than limiting features to specific pricing tiers.

Question 7

Does BigCommerce support headless commerce?

Accepted Answer

Yes, BigCommerce fully supports headless commerce architecture, allowing merchants to decouple the storefront from the backend commerce engine. This means businesses can use BigCommerce as their powerful commerce backbone while building custom front-end experiences using their preferred technology stack. Headless commerce is particularly valuable for enterprises and brands with unique design requirements.

Question 8

Can I sell on multiple channels with BigCommerce?

Accepted Answer

Absolutely. BigCommerce is built for multi-channel selling, enabling merchants to synchronize and manage inventory, products, and orders across multiple sales channels simultaneously. You can sell through your website, marketplaces like Amazon and eBay, social media platforms, and physical point-of-sale systems all from one unified dashboard. This centralized management significantly reduces operational complexity for growing businesses.

Question 9

Does BigCommerce work for B2B businesses?

Accepted Answer

Yes, BigCommerce has native B2B capabilities built into its platform, making it an excellent choice for wholesale, manufacturing, and B2B service companies. The platform supports features like customer-specific pricing, bulk ordering, quote management, and B2B customer portal experiences. Many B2B companies choose BigCommerce specifically for these enterprise-focused features.

Question 10

What kind of apps and integrations are available on BigCommerce?

Accepted Answer

BigCommerce has an extensive ecosystem of apps and integrations available through its App Marketplace and API ecosystem. Merchants can extend their store's functionality with solutions for shipping, accounting, marketing, customer service, inventory management, and much more. The open platform approach means businesses can also build custom integrations tailored to their specific needs.

Question 11

Can I customize my BigCommerce store with themes?

Accepted Answer

Yes, BigCommerce offers a wide selection of professional themes that merchants can use and customize to match their brand identity. The platform supports both pre-built themes from the BigCommerce theme marketplace and custom theme development through its APIs and design tools. Whether you're a designer or prefer to use templates, BigCommerce provides the flexibility to create the storefront experience you envision.

Question 12

Who should use BigCommerce?

Accepted Answer

BigCommerce is ideal for growing businesses and enterprises that want an e-commerce platform with powerful features, flexibility, and scalability without vendor lock-in. It's particularly suited for companies planning to sell across multiple channels, implement headless commerce, build custom integrations, or expand internationally. From ambitious startups to established enterprises, BigCommerce serves merchants at virtually every stage of growth.

Question 13

Is BigCommerce secure and trustworthy?

Accepted Answer

BigCommerce takes security seriously as a publicly traded SaaS platform handling millions of transactions. The platform provides PCI DSS Level 1 compliance, SSL certificates, automated security updates, and regular audits to protect merchant and customer data. As an established NASDAQ-listed company serving 60,000+ merchants, BigCommerce has built its reputation on reliability and security.

Question 14

What does BigCommerce's open platform philosophy mean?

Accepted Answer

BigCommerce's open platform philosophy means the company believes in giving merchants access to powerful APIs, tools, and integrations rather than locking features behind premium tiers or partnerships. This approach empowers merchants to build, integrate, and customize their e-commerce experience according to their unique business needs. The open ecosystem encourages innovation and partnership rather than vendor dependency.

Question 15

How can I get started with BigCommerce?

Accepted Answer

Getting started with BigCommerce is straightforward: sign up for an account, choose a plan suitable for your business size, customize your storefront using available themes, add your products, and configure payment and shipping methods. BigCommerce provides comprehensive documentation, support resources, and a large community to help you throughout the setup process. Most merchants can launch their store within days rather than months.

BigCommerce

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Frequently Asked Questions

What is BigCommerce and what does it do?

Who founded BigCommerce and when?

Is BigCommerce a publicly traded company?

How many businesses use BigCommerce?

What key milestones has BigCommerce achieved?

What makes BigCommerce different from other e-commerce platforms?

Does BigCommerce support headless commerce?

Can I sell on multiple channels with BigCommerce?

Does BigCommerce work for B2B businesses?

What kind of apps and integrations are available on BigCommerce?

Can I customize my BigCommerce store with themes?

Who should use BigCommerce?

Is BigCommerce secure and trustworthy?

What does BigCommerce's open platform philosophy mean?

How can I get started with BigCommerce?

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