Company Overview
Unthread is an AI-powered support platform that transforms Slack conversations into automated tickets for IT, HR, and customer support teams, using AI agents to generate answers, run workflows, and route to human agents when needed. The company raised $3M in September 2024 with Y Combinator backing and serves notable customers including Intuit, Lemonade, and Automattic. Unthread delivers 80% faster resolution times through conversational ticketing across Slack, Microsoft Teams, email, and in-app chat, targeting the $8B IT Service Management market.
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Emerging Innovator
Unthread is an emerging player bringing innovative solutions to the Infrastructure market.
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Crustdata
$6M Seed (YC/A Capital); Garry Tan doubling down; $4M+ revenue; YC/agent.ai/MNTN clients; YC F24
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