Question 1

What is Norton?

Accepted Answer

Norton is a cybersecurity brand owned by Gen Digital that provides antivirus software, identity theft protection, VPN services, and comprehensive digital security solutions for consumers and families.

Question 2

What security features does Norton offer?

Accepted Answer

Norton provides comprehensive cybersecurity protection including antivirus software, real-time threat detection, identity theft protection, VPN services, and dark web monitoring. The platform uses advanced threat intelligence to protect against malware, phishing, ransomware, and other online threats. Norton offers multi-device protection plans that secure computers, smartphones, and tablets with automatic updates and 24/7 monitoring.

Question 3

How much does Norton cost?

Accepted Answer

Norton offers tiered subscription plans based on the number of devices and features required. Plans typically range from basic antivirus protection for single devices to comprehensive security suites covering multiple devices with identity protection and VPN access. Pricing varies by plan duration, with discounts available for annual subscriptions. Norton frequently offers promotional pricing for new customers.

Question 4

Does Norton work on mobile devices?

Accepted Answer

Yes, Norton provides security solutions for iOS and Android mobile devices as part of its multi-device protection plans. The mobile apps offer malware scanning, secure browsing, Wi-Fi security alerts, and device optimization features. Norton's mobile protection integrates with its desktop solutions to provide unified security management across all your devices.

Question 5

How does Norton compare to other antivirus software?

Accepted Answer

Norton differentiates itself through comprehensive protection that goes beyond basic antivirus, including identity theft protection, VPN services, and dark web monitoring. The platform offers real-time threat intelligence, multi-device coverage, and a guarantee backed by dedicated remediation support. Norton is recognized for its user-friendly interface, minimal system impact, and extensive security features at competitive price points.

Question 6

What kind of customer support does Norton provide?

Accepted Answer

Norton offers 24/7 customer support through phone, chat, and online resources. Customers can access a comprehensive knowledge base, video tutorials, and community forums for self-service support. Premium plans include priority support and dedicated security specialists who can assist with virus removal and identity theft remediation. Norton also provides remote assistance for complex security issues.

Question 7

Can Norton remove existing viruses from my computer?

Accepted Answer

Yes, Norton includes virus removal capabilities that can detect and eliminate existing malware infections during installation and ongoing scans. The software performs comprehensive system scans to identify and quarantine threats, with options for automatic remediation or manual review. For stubborn infections, Norton offers specialized removal tools and access to security experts who can provide remote assistance.

Question 8

Does Norton slow down my computer?

Accepted Answer

Norton is designed to minimize system impact while providing comprehensive protection. The software uses optimized scanning engines and cloud-based threat detection to reduce resource consumption on your device. Background scans are scheduled during idle times, and the software includes performance optimization features that can actually improve system speed by removing unnecessary files and managing startup programs.

Question 9

What is Norton's refund policy?

Accepted Answer

Norton typically offers a 60-day money-back guarantee on subscriptions, allowing customers to try the service risk-free. If you're not satisfied with the protection or performance, you can cancel within the guarantee period for a full refund. The refund policy applies to initial purchases and renewals, though terms may vary by region and purchase channel.

Question 10

How often does Norton update its virus definitions?

Accepted Answer

Norton updates its threat definitions continuously throughout the day to protect against the latest malware and security threats. The software uses cloud-based intelligence and machine learning to identify emerging threats in real-time, often before traditional signature-based updates are available. Automatic updates ensure your protection is always current without requiring manual intervention.

Question 11

Can I use Norton on multiple devices with one subscription?

Accepted Answer

Yes, Norton offers multi-device protection plans that allow you to secure multiple computers, smartphones, and tablets with a single subscription. Plans vary by the number of devices covered, typically ranging from single-device options to family plans covering 5-10 devices. All devices are managed through a centralized dashboard where you can monitor security status and adjust settings.

Norton

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Frequently Asked Questions

What is Norton?

What security features does Norton offer?

How much does Norton cost?

Does Norton work on mobile devices?

How does Norton compare to other antivirus software?

What kind of customer support does Norton provide?

Can Norton remove existing viruses from my computer?

Does Norton slow down my computer?

What is Norton's refund policy?

How often does Norton update its virus definitions?

Can I use Norton on multiple devices with one subscription?

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