Company Overview
Kustomer is an AI-centric CRM and customer service platform rebuilt with 2024-2025 AI technology after Meta spinout. Acquired by Meta for $1B (Nov 2020), spun out May 2023 at $250M valuation with $60M from Battery, Redpoint, boldstart. Series B $30M (2025) led by Norwest. Meta remains minority owner. CEO Brad Birnbaum. Focus: AI-powered customer service, unified CRM, omnichannel support. Helps brands thrive in digital economy with conversational AI across channels.
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Key Differentiators
Market Leader
Kustomer is recognized as a market leader in the Marketing sector, demonstrating strong industry presence and customer trust.
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