Company Overview
Help Scout is a remote customer service software platform serving 10,000+ customers across 140+ countries including Buffer, Basecamp, Trello, Reddit, AngelList. Founded 2011 in Boston. Email-based support platform, knowledge base tool, embeddable search/contact widget. Total funding $13.3M-$52.9M. Fully remote since 2020 with 100+ employees across 80+ cities. Pricing $0-$75 per user. Focus on simplicity and customer-centric design. Shared inbox, collision detection, saved replies, reporting.
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Emerging Innovator
Help Scout is an emerging player bringing innovative solutions to the Marketing market.
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