Question 1

What is Applied Epic?

Accepted Answer

Applied Epic is a specialized healthcare IT consulting firm that provides implementation, optimization, and managed services for Epic Systems electronic health record (EHR) platforms. The company partners with hospitals and health systems to navigate complex Epic deployments, offering certified consultants with deep expertise in clinical workflow redesign, technical configuration, system integration, and go-live support. Applied Epic serves as a flexible staffing solution that supplements Epic's internal consulting teams and other third-party providers.

Question 2

Who founded Applied Epic and when?

Accepted Answer

Applied Epic was founded in the 2010s by former Epic Systems consultants who recognized a significant market opportunity. These founders observed that Epic's dominant market position (over 50% share among large U.S. hospitals) created massive demand for third-party implementation expertise that Epic's internal teams alone couldn't meet. The company was established to provide specialized consulting services that health systems couldn't easily obtain elsewhere.

Question 3

What services does Applied Epic provide?

Accepted Answer

Applied Epic offers comprehensive Epic implementation and optimization services including clinical workflow redesign, technical configuration and customization, system integration with existing healthcare IT infrastructure, data migration strategies, extensive staff and clinician training programs, and post-go-live support and optimization. The company provides flexible staffing models with certified consultants available for contracts ranging from 3 to 24 months, allowing health systems to scale expertise up or down as needed throughout their implementation journey.

Question 4

What makes Applied Epic different from other healthcare consulting firms?

Accepted Answer

Applied Epic's competitive advantage comes from its team of certified Epic specialists who are credentialed through Epic's own certification programs and have hands-on experience from working at Epic Systems itself. Unlike the Big Four consulting firms entering healthcare IT or generic IT consultants, Applied Epic combines deep Epic-specific expertise with a flexible staffing model that's often more cost-effective and responsive than Epic's internal consulting services. Their specialized focus allows them to understand the nuances of Epic implementations better than generalist firms.

Question 5

What types of healthcare organizations use Applied Epic's services?

Accepted Answer

Applied Epic primarily serves large health systems and hospitals undertaking major Epic implementations or upgrades, including academic medical centers, major healthcare networks (Mayo Clinic, Cleveland Clinic, Partners/Mass General, Kaiser), and regional hospital systems. These organizations typically have complex IT environments, thousands of clinical and non-clinical staff requiring training, and multi-year, $500 million to $1 billion+ implementation budgets. The company serves healthcare organizations looking for specialized expertise beyond what their internal teams can provide.

Question 6

How long do typical Epic implementations take?

Accepted Answer

Epic implementations for large health systems typically span 3 to 5 years and involve multiple phases including planning, configuration, integration, testing, training, go-live, and post-launch optimization. The total cost for large organizations often exceeds $500 million to $1 billion when including software licenses, hardware, consulting fees, training, and accounting for productivity losses during transition. Applied Epic consultants are engaged throughout various phases to provide specialized expertise where health systems need additional capacity or specialized skills.

Question 7

What specific skills do Applied Epic consultants bring?

Accepted Answer

Applied Epic's consultant team includes clinical workflow analysts who redesign processes for Epic environments, technical configuration specialists who customize the EHR platform, integration experts who connect Epic with legacy and new systems, data migration specialists who ensure clean historical data transfer, and training coordinators who prepare thousands of clinicians and staff for go-live. All consultants are credentialed through Epic's certification programs, ensuring they meet Epic Systems' standards for technical competency and clinical knowledge.

Question 8

How does Applied Epic's staffing model work?

Accepted Answer

Applied Epic provides a flexible staffing model where health systems can engage certified consultants on contract basis for specific durations, typically 3 to 24 months. This approach is more adaptable than hiring full-time staff (which is difficult for specialized roles) and often more cost-effective than Epic's internal consulting services, which are expensive and frequently have capacity constraints. Organizations can scale up their consulting team during intensive implementation phases and scale down as they transition to steady-state operations.

Question 9

How does Applied Epic compare to Epic Systems' internal consulting?

Accepted Answer

While Epic Systems' internal consulting teams are highly experienced, they face significant capacity constraints given the hundreds of concurrent Epic implementations nationwide. Applied Epic offers a supplementary solution with certified consultants who provide similar expertise but with greater flexibility in staffing duration and often at different price points. Many health systems use a hybrid approach, combining Epic's internal consulting with Applied Epic's consultants to optimize both cost and availability.

Question 10

What about competing consulting firms in this space?

Accepted Answer

Applied Epic competes with several types of firms: Epic Systems' internal consulting, Nordic Consulting (a PE-backed Epic specialist), Big Four consulting firms (Deloitte, Accenture) entering healthcare IT, smaller specialized boutiques like The Chartis Group, offshore firms like Cognizant and Infosys, and health systems building internal implementation teams. Applied Epic's advantage lies in its specialized Epic expertise and flexible staffing model, positioning it between purely internal solutions and broader consulting firms.

Question 11

What are the key phases of an Epic implementation that Applied Epic supports?

Accepted Answer

Applied Epic supports health systems through the entire Epic implementation lifecycle including the planning and assessment phase (defining clinical workflows and system requirements), design and configuration phase (customizing Epic to organizational needs), integration phase (connecting with EHRs and adjacent systems), testing phase (validation and quality assurance), training phase (preparing clinical and non-clinical staff), go-live support (intensive support during the transition), and optimization phase (post-launch fine-tuning and improvement). Consultants can be engaged for specific phases or the full duration.

Question 12

What market factors drive demand for Applied Epic's services?

Accepted Answer

Epic Systems' dominant market position (over 50% market share among large U.S. hospitals) creates the primary driver for implementation consulting demand. The complexity of Epic deployments, the specialized skills required, Epic's own team capacity constraints, the high stakes of implementations ($500M-$1B+ investments over 3-5 years), and the difficulty of recruiting and retaining internal Epic expertise all create strong demand for Applied Epic's services. The COVID-19 pandemic further accelerated demand by requiring rapid telehealth capability builds on Epic platforms.

Question 13

What are the main challenges facing Applied Epic?

Accepted Answer

Applied Epic faces several key challenges including dependence on Epic's continued market dominance (if Epic's market share declines, consulting demand decreases), client budget constraints that pressure consulting rates during economic downturns, talent retention as its experienced consultants are recruited by Epic itself, health systems, or founders to start competing firms, and the need to continuously invest in training and certifications to stay current with Epic's evolving platform. Market saturation in the Epic consulting space also increases competition from larger firms entering the market.

Question 14

Is Applied Epic involved in telehealth implementations?

Accepted Answer

Yes, Applied Epic actively supports telehealth implementations on the Epic platform. The company has been involved in virtual care and telehealth builds on Epic's infrastructure, particularly accelerated during the COVID-19 pandemic when health systems rapidly needed to deploy virtual care capabilities. Applied Epic consultants bring expertise in designing telehealth workflows, configuring Epic for remote patient interactions, and training clinicians on virtual care processes.

Question 15

How can a health system engage Applied Epic's services?

Accepted Answer

Health systems interested in Applied Epic's services should reach out through the company's sales or consulting team to discuss their specific Epic implementation or optimization needs, budget parameters, timeline, and required expertise level. Applied Epic will work with the organization to assess the scope of work, identify the number and types of consultants needed, define contract terms (duration, rates, deliverables), and structure an engagement that fits the health system's implementation roadmap and budget constraints. Most engagements begin with an assessment of the organization's current Epic environment and implementation goals.

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Frequently Asked Questions

What is Applied Epic?

Who founded Applied Epic and when?

What services does Applied Epic provide?

What makes Applied Epic different from other healthcare consulting firms?

What types of healthcare organizations use Applied Epic's services?

How long do typical Epic implementations take?

What specific skills do Applied Epic consultants bring?

How does Applied Epic's staffing model work?

How does Applied Epic compare to Epic Systems' internal consulting?

What about competing consulting firms in this space?

What are the key phases of an Epic implementation that Applied Epic supports?

What market factors drive demand for Applied Epic's services?

What are the main challenges facing Applied Epic?

Is Applied Epic involved in telehealth implementations?

How can a health system engage Applied Epic's services?

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